Good luck. I've been trying to get Allstate to take a second mortgager off of my home insurance for YEARS. Somehow they keep putting it back on - I think it's because when the mortgager released the lien, they didn't provide the information for the county recorder to "link" the records properly - it's all recorded OK, the lien and release records just aren't linked together properly. I suspect Allstate has an automated system or something that reads those records and due to the lack of linking decided the lien still wasn't released. One day I'll deal with it all - I have the paperwork that shows everything paid off. (See my note on keeping paperwork and not burning it "just in case" - well, this is the kind of case I'm talking about LOL)